Maintenance Policy
Our approach to website and service maintenance
All prices listed are in USD. This policy is subject to change. Clients will be notified of updates via email. By continuing to use Ziteox services, clients agree to the latest version of this policy.
1. Website Development Approach
At Ziteox, we provide tailored website solutions designed to meet each client’s specific business needs, performance goals, and long-term plans.
Hand-Coded Websites (Premium)
This is our highest-tier service, built entirely from scratch using modern frameworks like Next.js, Tailwind CSS, and other efficient tools. It’s designed for businesses that value long-term control, performance, and brand distinction.
- Fully custom-built to match your brand identity—no templates, no bloat.
- Clean, maintainable code for maximum performance, flexibility, and security.
- Full control over every line of code allows for deep SEO optimization, accessibility, and site structure.
- Ideal for businesses with growth plans, complex needs, or unique branding requirements.
- Recommended to be hosted with us for best performance and long-term support.
- Clients receive complete source code and can request the latest copy anytime.
- We continuously monitor, refine, and update code to ensure your website performs at its best.
Hand-coded websites are ideal for clients who want uniquely branded, lightweight, and high-performing solutions—built for scale and future-proofed.
WordPress Websites (Cost-Effective)
Our WordPress solutions are a budget-friendly option for businesses that need a fast launch and simpler site management. Using trusted themes and plugins, we build reliable websites that are easier to maintain.
- Faster turnaround and lower development cost.
- Built-in SEO features using industry plugins.
- Full admin access and downloadable files are provided.
- Relies on external plugin developers for extended functionality.
- Limited in terms of deep customization, performance tuning, and code-level control.
WordPress is best suited for content-driven websites, marketing pages, and blogs—but may fall short for businesses requiring unique functionality, performance optimization, or custom branding.
No-Code Platforms
Currently, we do not offer development on no-code platforms such as Webflow, Wix, or Squarespace. However, we plan to expand into this area in the future to offer more flexible solutions.
2. Hosting Services
If hosted with Ziteox:
- Hosting setup is free of charge.
- Monthly hosting fee: $10 per website.
- We manage all core dependency updates and fix any technical issues caused by our infrastructure.
If hosted externally:
- One-time hosting setup or migration: $20 flat.
- Additional support or configuration: $20/hour.
3. Maintenance and Client-Requested Changes
All post-launch maintenance and requested updates are billed hourly. Rates vary based on the nature of the project and are kept live on our website.
Hourly rates typically range from $10 to $40/hour, depending on task complexity and tech stack. WordPress websites usually have lower hourly maintenance costs compared to hand-coded websites.
4. Migration and Source Delivery
- Full source files and CMS credentials (if applicable) are delivered upon project completion through our client portal at portal.ziteox.com.
- Client projects and deliverables are accessible through our secure client portal.
- If your website is hosted with us and actively maintained, you may request the most recent version of the source code at any time. We guarantee delivery within 3 business days through the portal or direct delivery if requested.
Migration to an external host:
- Flat migration fee: $20
- Additional setup time (if required): $20/hour
The flat migration fee does not apply to websites completed before this policy’s effective date (June 20, 2025). Migration includes preparing files, evaluating compatibility, and adjusting configurations for your preferred hosting environment.
5. Support and Post-Delivery
- All projects come with a fixed post-delivery support window based on your selected package.
- Clients are provided with guidance on how to access and manage their websites after launch.
- Support outside the scope of the initial agreement or after the support window is billed hourly, based on availability.
6. General Terms
- This policy serves as the official guideline for all services offered by Ziteox.
- It is shared with all clients before the start of any project.
- By using our services, clients agree to the latest version of this policy.
- Legacy clients (projects started before the effective date) may receive transitional benefits, such as waived migration fees.
- Ziteox reserves the right to update this policy at any time. Clients will be notified via email, and continued use of our services implies acceptance of the updated terms.
For current rates, package options, or further clarification, please refer to our official website.