Ziteox Web Development Terms of Service

Clear, transparent terms for our custom web development services

1. Service Agreement

By engaging Ziteox for web development services, you agree to the following terms. Our goal is to provide transparent, high-quality custom web solutions tailored to your specific business needs.

We specialize in hand-coded websites, ensuring each project receives individual attention and is crafted with precision and care.

2. Pricing and Payment Structure

Project Initiation: A 50% deposit is required to commence work. This deposit secures our development team's time and initial resources.

Project Milestones: For larger projects, we offer milestone-based billing to provide flexibility and transparency:

  • Initial deposit: 50% of total project cost
  • Mid-project milestone payment: 25% upon key development stages
  • Final payment: 25% upon project completion and before final delivery

Payment Terms: All payments are due as specified in the project agreement. Late payments may result in project delays and additional fees.

3. Development Process

Custom Development: Each website is uniquely hand-coded, ensuring optimal performance, security, and alignment with your specific requirements.

Client Collaboration: We require active client participation:

  • Prompt feedback on design mockups
  • Timely responses to developer queries
  • Provision of necessary content and assets

If no client response is received within 14 calendar days, the project may be paused. Reactivation will incur a 5% project resumption fee.

4. Intellectual Property and Ownership

Ownership Transfer: Intellectual property rights are transferred to the client only upon full payment of the project cost. Until then, all developed code and assets remain the property of Ziteox.

Licensing: Upon full payment, clients receive:

  • Non-exclusive, perpetual license to use the website
  • Full source code access
  • Exclusion of third-party licensing restrictions

Third-party elements (stock images, fonts, libraries) may have additional licensing requirements that will be clearly communicated.

5. Hosting and Maintenance

Hosting Options:

  • Standard hosting: $20/month
  • Includes security updates, performance monitoring
  • Monthly website health checks

Codebase Handover: If you choose to discontinue hosting, a handover fee of $100-$300 applies, depending on project complexity. This fee covers:

  • Code documentation
  • Asset organization
  • Knowledge transfer session

6. Guarantees and Support

Post-Launch Support: 30 days of complimentary support includes minor bug fixes and basic adjustments.

Ongoing Support Packages:

  • Basic: $50/month - Minor updates, monthly check-ins
  • Premium: $150/month - Comprehensive support, quarterly strategy sessions

Questions? We're Here to Help!

If anything in these terms is unclear, we're happy to explain. Contact us at legal@ziteox.com or schedule a consultation.

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