Infrastructure & Continuity | Legal

Effective date: July 3, 2026

Provider: Ziteox (“Ziteox”, “we”, “us”, “our”)

1. Purpose

This Infrastructure Ownership & Continuity Agreement defines asset ownership, infrastructure responsibilities, access rights, backup policies, and business continuity procedures for services provided by Ziteox.

This agreement exists to ensure transparency, reduce dependency risks, and provide clear handover procedures when required.

2. Asset Ownership

2.1 Domain Ownership

Clients always retain full ownership of their domain names.

Ziteox does not claim ownership of client domains. We may manage DNS configuration or domain-related technical setup only when authorized by the client.

Clients may update DNS settings or transfer domains to another provider at any time.

2.2 Website & Code Ownership

Unless otherwise specified in a separate written agreement, ownership of the delivered website codebase transfers to the client (or the client’s authorized project manager) once all outstanding project invoices are fully paid.

Ziteox retains ownership of:

Internal management tools
Deployment systems
Automation workflows
Client portals and dashboards
Proprietary operational infrastructure

2.3 Third-Party Services

Infrastructure and service delivery may rely on external third-party providers, including but not limited to hosting, storage, CDN, databases, email delivery, analytics, and monitoring services.

A current list of providers used by Ziteox is maintained in our Subprocessors document within the Legal section of our website.

All third-party services remain the property and responsibility of their respective providers.

3. Infrastructure Architecture

Modern web applications often operate across multiple specialized infrastructure providers rather than a single hosting provider.

Depending on project requirements, infrastructure may include:

Application hosting
File/media storage
Database systems
CDN / content delivery
Email delivery services
DNS management
Monitoring and logging

This distributed architecture improves:

Performance
Reliability
Scalability
Security
Fault isolation

Failure in one infrastructure layer does not necessarily impact the entire system.

4. Access & Visibility

Ziteox provides clients or authorized project managers with appropriate access to project-related information through available tools, reports, or support channels.

Access may include:

Project status
Hosting/resource usage
Billing information
Backup availability
Export requests
Deployment status

Access scope may vary depending on the service package.

5. Backup & Recovery Policy

5.1 Backups

For eligible hosted services, Ziteox maintains regular backups where technically applicable.

Standard backup policy:

Backup frequency: Daily or scheduled based on project needs
Minimum retention period: 14 days

Some systems may use provider-level backups managed by third-party infrastructure vendors.

5.2 Recovery

In case of data corruption, deployment failure, or service disruption, Ziteox will attempt restoration using the latest stable backup.

Recovery time depends on:

Incident severity
Provider availability
System complexity

Recovery timelines are not guaranteed unless explicitly defined in a separate SLA.

6. Vendor Lock-In Policy

Ziteox does not intentionally create vendor lock-in.

Clients may migrate away from Ziteox at any time, subject to payment settlement and applicable contractual obligations.

Upon request, clients may receive:

Website code export
Database export (where applicable)
Backup files
Migration documentation
DNS transition guidance

Migration assistance beyond standard exports may incur additional fees.

7. Business Continuity

Ziteox is committed to long-term service continuity.

To reduce dependency on any single individual, operational processes are designed around:

Documentation
Backup systems
Infrastructure records
Export procedures
Operational workflows

This helps ensure project continuity even during unexpected disruptions.

8. Service Handover & Exit Plan

If Ziteox becomes unable to provide services for 30 consecutive days without prior notice, clients or authorized project managers may request a handover of accessible project assets.

Where technically possible, handover may include:

Latest available project files
Exported data
Backup files
Migration-related documentation

This allows another technical provider to continue operations if necessary.

9. Security & Maintenance

Ziteox follows industry-standard security practices appropriate to project scope.

Security measures may include:

Dependency updates
Security patches
Access control
Secret management
Monitoring and logging
Backup verification

No infrastructure can guarantee absolute security.

Ziteox continuously works to reduce risks and respond to incidents as efficiently as possible.

10. Third-Party Service Disclaimer

Ziteox builds and manages infrastructure on top of third-party providers listed in our Subprocessors document.

While we carefully select reliable providers, service availability may partially depend on those providers.

Ziteox is not liable for outages, service interruptions, or failures caused directly by third-party systems outside our reasonable control.

This includes, but is not limited to:

Hosting outages
DNS failures
CDN downtime
Cloud provider incidents
Email service outages
Force majeure events

11. Acceptance

By purchasing or using hosting, infrastructure, maintenance, or development services from Ziteox, the client acknowledges and accepts this agreement.