Terms of Service
Terms and conditions for using our services
By using Ziteox services, you agree to these terms and conditions. Please read them carefully.
Acceptance of Terms
By accessing our website or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
Services Provided
Ziteox provides web development, maintenance, hosting, and related support services as described in our Maintenance Policy. Services include:
- Custom website development (hand-coded and WordPress)
- Website hosting and maintenance
- Technical support and updates
- Migration and consulting services
Client Responsibilities
Project Cooperation
Clients must:
- Provide timely feedback and approvals
- Supply necessary content, materials, and access credentials
- Respond to communications within reasonable timeframes
- Ensure all provided content is legally compliant and properly licensed
Delays and Timeline
Project delays caused by client inaction, late feedback, or failure to provide required materials are not Ziteox's responsibility and may result in timeline adjustments.
Payment Terms
Currency and Pricing
- All payments are in USD unless otherwise agreed in writing
- Pricing is as specified in project agreements or our current rate schedule
- Rates may vary based on project complexity and requirements
Payment Schedule
- Payment terms are detailed in individual project agreements
- Hosting fees are billed monthly in advance
- Maintenance and additional work are billed hourly as specified
Late Payments
- Non-payment may result in suspension of services
- Late fees may apply to overdue accounts
- We reserve the right to terminate services for non-payment
Refund Policy
General Policy
- All sales are final once work has commenced
- Refunds are only considered for projects that have not yet started
- Partial refunds may be granted at Ziteox's sole discretion
Advance Fees
- Advance fees paid to initiate projects are non-refundable
- These fees are used to arrange resources, schedule work, and prepare project infrastructure
- Advance fees are applied toward the total project cost
Refund Process
- Refund requests must be submitted in writing
- Processing time is typically 5-10 business days
- Refunds are issued via the original payment method
Non-Refundable Items
- Advance fees and project initiation costs
- Completed work and deliverables
- Third-party costs (domains, licenses, hosting setup)
- Time spent on project planning and consultation
Intellectual Property
Client Ownership
Upon full payment, clients receive ownership of:
- Final website files and source code
- Custom graphics and content created specifically for the project
- Access credentials and administrative rights
Ziteox Rights
We retain the right to:
- Showcase non-confidential work in our portfolio
- Use general techniques and knowledge gained from projects
- Reference client relationships (unless confidentiality is agreed)
Third-Party Assets
Clients are responsible for ensuring proper licensing of any third-party content, images, or software used in their projects.
Service Limitations
Availability
- We use the latest technology to maintain 100% uptime, but cannot guarantee it due to uncontrollable factors such as server outages, network issues, or force majeure events
- Scheduled maintenance will be communicated in advance
- Emergency maintenance may occur without notice
Support Scope
- Support is limited to services we provide and maintain
- Third-party integrations and external services are supported on a best-effort basis
- Training and extensive consultation may incur additional charges
Limitation of Liability
Liability Cap
Our total liability for any claim is limited to the amount paid for the specific service in question.
Excluded Damages
We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages caused by third-party services or client actions
- Issues arising from client-provided content or materials
Termination
By Client
Clients may terminate services with written notice. Refunds are subject to our refund policy.
By Ziteox
We may terminate services for:
- Non-payment or breach of terms
- Abusive or inappropriate behavior
- Illegal or harmful use of our services
Dispute Resolution
Informal Resolution
We encourage clients to contact us directly to resolve any issues before pursuing formal action.
Governing Law
These terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved in the courts of [Your Jurisdiction].
Changes to Terms
We may update these Terms of Service at any time. Material changes will be communicated via email. Continued use of our services constitutes acceptance of updated terms.
Contact Information
For questions about these terms, please contact us at:
- Email: ziteox@gmail.com
- Website: https://ziteox.com