Terms of Service | Legal

By using Ziteox services, you agree to these terms and conditions. Please read them carefully.

Acceptance of Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

Services Provided

Ziteox provides web development, maintenance, hosting, and related support services as described in our Maintenance Policy. Services include:

Custom website development (hand-coded)
Website hosting and maintenance
Technical support and updates
Migration and consulting services

Client Responsibilities

Project Cooperation

Clients must:

Provide timely feedback and approvals
Supply necessary content, materials, and access credentials
Respond to communications within reasonable timeframes
Ensure all provided content is legally compliant and properly licensed

Delays and Timeline

Project delays caused by client inaction, late feedback, or failure to provide required materials are not Ziteox's responsibility and may result in timeline adjustments.

Payment Terms

Currency and Pricing

All payments are in USD unless otherwise agreed in writing
Pricing is as specified in project agreements or our current rate schedule
Rates may vary based on project complexity and requirements

Payment Schedule

Payment terms are detailed in individual project agreements
Hosting fees are billed monthly in advance
Maintenance and additional work are billed hourly as specified

Late Payments

Non-payment may result in suspension of services
Late fees may apply to overdue accounts
We reserve the right to terminate services for non-payment

Refund Policy

General Policy

All sales are final once work has commenced
Refunds are only considered for projects that have not yet started
Partial refunds may be granted at Ziteox's sole discretion

Advance Fees

Advance fees paid to initiate projects are non-refundable
These fees are used to arrange resources, schedule work, and prepare project infrastructure
Advance fees are applied toward the total project cost

Refund Process

Refund requests must be submitted in writing
Processing time is typically 5-10 business days
Refunds are issued via the original payment method

Non-Refundable Items

Advance fees and project initiation costs
Completed work and deliverables
Third-party costs (domains, licenses, hosting setup)
Time spent on project planning and consultation

Intellectual Property

Client Ownership

Upon full payment, clients receive ownership of:

Final website files and source code
Custom graphics and content created specifically for the project
Access credentials and administrative rights

Ziteox Rights

We retain the right to:

Showcase non-confidential work in our portfolio
Use general techniques and knowledge gained from projects
Reference client relationships (unless confidentiality is agreed)

Third-Party Assets

Clients are responsible for ensuring proper licensing of any third-party content, images, or software used in their projects.

Service Limitations

Availability

We use the latest technology to maintain 100% uptime, but cannot guarantee it due to uncontrollable factors such as server outages, network issues, or force majeure events
Scheduled maintenance will be communicated in advance
Emergency maintenance may occur without notice

Support Scope

Support is limited to services we provide and maintain
Third-party integrations and external services are supported on a best-effort basis
Training and extensive consultation may incur additional charges

Limitation of Liability

Liability Cap

Our total liability for any claim is limited to the amount paid for the specific service in question.

Excluded Damages

We are not liable for:

Indirect, incidental, or consequential damages
Loss of profits, data, or business opportunities
Damages caused by third-party services or client actions
Issues arising from client-provided content or materials

Termination

By Client

Clients may terminate services with written notice. Refunds are subject to our refund policy.

By Ziteox

We may terminate services for:

Non-payment or breach of terms
Abusive or inappropriate behavior
Illegal or harmful use of our services

Dispute Resolution

Informal Resolution

We encourage clients to contact us directly to resolve any issues before pursuing formal action.

Governing Law

These terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved in the courts of [Your Jurisdiction].

Changes to Terms

We may update these Terms of Service at any time. Material changes will be communicated via email. Continued use of our services constitutes acceptance of updated terms.

Contact Information

For questions about these terms, please contact us at:

Email: [email protected]
Website: https://ziteox.com